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USA 800 call center reports put the right information at your fingertips, when you need it, so you can make smarter decisions about your programs and campaigns on a proactive vs. reactive basis. We offer several types of real-time reporting services that provide various types of data and information about your programs.
USA 800 utilizes Crystal Reports to provide client call center reporting that’s web-based and available in real time. Furthermore, USA 800 utilizes MS SQL to store all data whether from the CRM database, Symposium ACD, LD carrier, or workforce management platforms.
Specifically for our Direct Response clients and campaign related programs, in a single report, you can determine the success of a campaign, revenue generated, conversion percentage, average order value and more. We can also break down your calls by time of day, 800 number dialed or where the calls are coming from. All of this allows you to optimize your media buy.
USA 800's call center reporting can be viewed on your Internet browser or you can elect to receive reports via e-mail, fax or mail.
Click here to see sample CRM database reports including Media Sourcing, Call Detail and Summary Reports, Executive Summary, and Demographic Reports, as well as Symposium service level ACD report summaries.
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